Account

Delete your Xignal account

Xignal is operated by XignalHQ Technologies Ltd. This page explains how to request deletion of your Xignal account and what happens to your data afterward.

Option 1 - delete it in the app (fastest)

If you still have the Xignal app installed and can sign in, this deletes your account immediately:

  1. Open the Xignal app and sign in.
  2. Go to Settings.
  3. Scroll to Danger Zone and tap Delete Account.
  4. Confirm when prompted. This cannot be undone.

Option 2 - request deletion without the app

Uninstalled the app, lost access to your device, or just prefer not to sign in? Email us and we'll delete your account for you.

Email legal@xignalhq.com to request deletion

Send it from the email address on your account so we can verify the request is really you - this stops anyone else from deleting your account by mistake or on purpose. We aim to complete verified requests within 30 days, sooner where we can.

What gets deleted, and what's retained

Deleting your account is immediate and permanent: you're signed out everywhere, can't sign back in, and your profile and reporting history stop being visible to anyone else on Xignal from that moment on. Some data can't be removed instantly without breaking the safety data other users still rely on - here's exactly what happens to each kind:

DataWhat happens
Sign-in credentialsDeleted immediately - your Clerk identity is removed, not just deactivated.
Email address & usernameFreed immediately, not held for 30 days - so if you ever want to come back, you can sign up again right away with the same email.
Name & profile photoHidden and inaccessible immediately; permanently erased 30 days after deletion.
Incident reports & comments you postedRetained as part of the shared safety dataset other users rely on, but permanently disassociated from your identity - they can no longer be traced back to you.
SOS / distress signal historyRetained for safety record-keeping, disassociated from your identity once your account is purged (see below) - not deleted outright.
Saved route historyDeleted along with your account. You can also clear it yourself anytime from the app before deleting.
Account record itselfKept inactive for 30 days (to resolve any pending disputes and Pro billing records), then all remaining personal fields are permanently scrubbed by an automated process. You can ask us to do this sooner by emailing legal@xignalhq.com.

Want to use Xignal again? You're welcome to - deleting your account frees up your email and username immediately, so signing up again with the same email works right away. It's treated as a brand new account, not a restore of the old one.

This page covers Xignal account deletion specifically. For the full picture of what we collect and why, see our Privacy Policy. Questions? Contact legal@xignalhq.com.