Trust & Safety

Child Safety Standards

Xignal has zero tolerance for child sexual abuse and exploitation (CSAE) of any kind. This page explains what that means in practice, how to report a concern, and what happens once you do.

Last updated: 2 September 2026

Our standard

Xignal prohibits child sexual abuse material (CSAM) and any form of child sexual abuse or exploitation (CSAE) - including grooming, sextortion, trafficking, and the sexualisation of minors in any content, message, profile, or community post. This applies everywhere on Xignal: incident reports, media attachments, community posts and comments, profiles, and Ping messages. There are no exceptions and no warnings before removal - violating content and accounts are actioned immediately upon confirmation.

How to report a concern

Every incident report and every community post in the app can be reported directly from its own menu - select Child safety concern as the reason. Reports filed under this category are routed straight to Xignal's own Trust & Safety review, never to a community's own volunteer moderators, and trigger an immediate internal alert so they're reviewed promptly.

You can also reach us directly, whether or not you have the app installed:

Email hello@xignalhq.com

This is our designated point of contact for CSAE prevention and compliance - please include as much detail as you can (a link, screenshot, or description of what you saw and where).

What happens after a report

  1. The report reaches Xignal's Trust & Safety review directly - not a community's own moderators.
  2. Confirmed violations are removed immediately and the responsible account is actioned - this can mean content removal, a warning, or a permanent ban, depending on severity.
  3. Where required by law, confirmed CSAM is reported to the relevant authority - see below for where that is.

Legal compliance and reporting

Xignal is operated by XignalHQ Technologies Ltd, incorporated in Nigeria, and complies with Nigeria's child protection framework - including the Child Rights Act 2003 and the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, which specifically criminalises child pornography and related offences. Confirmed reports are escalated to the Nigeria Police Force's Cybercrime Unit and/or the National Agency for the Prohibition of Trafficking in Persons (NAPTIP) as appropriate. In addition, and consistent with common industry practice, confirmed CSAM is also reported to the National Center for Missing & Exploited Children's (NCMEC) CyberTipline, which operates as a global clearinghouse and forwards reports to the appropriate authority internationally.

This page is specifically about child safety and CSAE - for our full data and privacy practices see our Privacy Policy, and for general conduct rules see our Terms of Service. Questions about this policy can also go to hello@xignalhq.com.